Vacation Rental Property Inspector
Position Summary:
Support the Director of Housekeeping to complete routine quality inspections in Asheville and surrounding areas to keep vacation rental properties presentable and prepared for Guests/Owners. Assist with training for HK Team in the following areas: interior cleaning, laundry, supply inventory, damage reports, maintenance requests and basic maintenance of hot tubs, fireplaces (wood and gas) and grounds of residential properties.
Support quality inspections in CM vacation rentals according to preset standards. Evaluating the following areas:
Floors and furnishings vacuumed, hard surface floors mopped
All areas dusted, polished and cleaned including walls, doors and windows.
Kitchens and bathrooms:
All fixtures and appliances clean and sanitized with appropriate supplies in place.
All storage areas and homewares neat, organized and in good condition.
Waste baskets, ashtrays outside, linens clean and sanitized.
Linens and laundry/supply room neat and organized.
Beds made with clean linen, staging clean towels according to procedures.
Trash, dirty linens, towels, used amenities from rooms/property and outside areas removed from the property.
Property secure, including all doors, windows and other points of entry.
Conduct all inspections for HK Teams using standard checklist to document areas where a call-back and/or additional training are needed.
After documenting areas for improvement, complete required corrections to leave properties Guest-ready. Work with Director of Housekeeping as needed to determine need for call-back.
Assist with training and corrective action plans to support standard property appearance.
Assist with monitoring HK supply inventory in the field, submitting re-order requests as needed when house supplies and inventories are low.
Report maintenance problems and damages as needed to support maintaining safe, clean comfortable homes for Guests and Owners.
Perform HK duties as required during off-season and/or when business necessitates additional assistance to manage workloads.
Follow established chemical procedures for hot tub maintenance.
Observe all CM policies and safety procedures.
Ensure properties are secured and immediately report any properties found unsecure to Director of Housekeeping.
Report any unusual situations or suspicious activities to Supervisor.
Transport and maintain all supplies and equipment needed to perform job.
Perform other job duties as needed and requested by Supervisor.
Qualifications:
Proven ability to prioritize workloads towards achieving assigned work on time.
Internally motivated; works well and achieves results with little or no supervision.
Successfully multi-tasks, managing many small tasks or processes with attention to the details.
Manages stress, maintains focus and positive attitude amidst change or under pressure.
Works well with a team when needed; understands the relationship of each team member's responsibilities with the end results.
Ability to take direction from Managers.
Ability to delegate and provide training support to others.
Understanding of how to clean a home to present a welcoming environment for guests.
Ability to effectively communicate in English in both written, verbal and electronic communications.
Reliable internet access and reasonable comfort level with technology.
Reliable transportation (4WD or AWD recommended).
Education and Experience:
Minimum of three (3) years of field experience in vacation rental or hospitality industry.
High School Diploma (Recommended).
Education in housekeeping, home maintenance or other similar fields is a plus.
Knowledge of proper residential cleaning techniques and well as use of cleaning chemicals, cleaning equipment, and personal protective equipment.
Demonstrated ability to use computer/mobile device programs such as email, basic spreadsheets, online documents & forms, mobile device camera, GPS, smartphone and text to support working in a paperless work environment.
Working Conditions:
Weekends and holidays required, occasional evenings.
Both indoor and outdoor residential settings.
Varied weather conditions are expected.
Moderate physical effort (lift/carry up to 30 lbs) with frequent lifting, pushing of supplies and equipment.
Prolonged standing, walking, reaching, stooping, bending and kneeling.
Daily travel, requiring use of personal vehicle to perform job duties.
Requires a valid North Carolina State Driver's' License and clean driving record.
