Housekeeping Administrative Assistant

Job description:

We are a successful vacation rental management company headquartered in downtown Asheville. Part of our services involves an in-house cleaning team to ensure our 6,000+ reservations per year arrive to clean homes in good condition to start their vacations off right!

Covering over 150 homes spread out within an hour of downtown Asheville can create quite a logistical challenge. Our Housekeeping Manager is looking for a driven individual to help carry the administrative load to help us meet our goals of 5-star cleanings every time.

Duties and Responsibilities:

Supplies:

  • Monitoring housekeeping inventory (across multiple locations) and keeping appropriate levels of supplies on hand including:
  • Ordering supplies when needed from approved vendors and supplies list
  • Picking up supplies when they can’t be delivered
  • Organizing and stocking inventory room
  • Disposing of all shipping materials and trash from supply orders properly (including recycling)
  • Sourcing and ordering appropriate linens, and preparing them to be delivered to the property
  • Coordinating with property owners to replace durable goods in the homes as needed, such as cookware, coffee makers, etc.
  • Maintain a list of approved supplies to be used in homes, and ensure MSDS lists are maintained.

Administrative:

  • Coordinating Lost and Found within the housekeeping department
  • Processing guest book reviews/comments
  • Update Property Management Software system
  • Keeping all receipts organized, entered, and assisting with CC Reconciliation
  • Coordinate the Deep Clean program, including tracking, estimating time, scheduling, and billing
  • Auditing departmental work orders at the end of each month
  • Sharing access to a departmental email address, and assisting Housekeeping Manager with responding to emails
  • Screening applicants for housekeeping roles and identifying promising candidates for the Housekeeping Manager’s review
  • General data entry as needed
  • Coordinate with PM Department for all damage reports or replacement items needed in homes to help facilitate the damage coverage programs
  • Assist Housekeeping Manager with any projects as needed

Scheduling/Prearrivals/Inspections:

  • Cover Weekly and daily scheduling of all housekeepers while Housekeeping Manager is out of office
  • Cover Weekly scheduling of QAI while Housekeeping Manager is Out of Office
  • Conduct pre-arrival and general housekeeping inspections and document areas for improvement, complete required corrections to leave properties “Guest-Ready”.
  • Assist with meeting onboarding property goals for department
  • Report maintenance issues and damages
  • Ability to clean or assist in cleaning CM vacation rentals using standard property appearance SOPS
  • Ensure properties are always secured and immediately report any properties found unsecured to the Housekeeping Manager.

Compensation:

We recognize that the longer you spend in the role, the more experience you gain and value you bring to the team! Therefore, our compensation program recognizes that and is as follows:

$18 for training
$19 for 1st year
$20 for 2nd year
$21 for 3rd+ year